Projects

Exploring My Latest Projects

Transforming ideas into dependable, standout web projects—crafted for
simplicity and built to scale.

Automation & System Integration

Sales Data Automation System for Tracking and Reporting

Advanced sales monitoring system to replace manual processes and provide periodic reporting

Multi-Office Lead Distribution Automated System

System to replace manual distribution of prospects to sales teams in different regions

KPI Dashboard for Real-Time Metrics

Implementation of data dashboards for real-time visibility into key metrics across teams

Personalized Bulk Messaging System

Architecture of an Automated Text-Based Event Confirmation and Response System

Employee Support Ticketing Platform

Deployed an internal ticketing system to enhance staff processes and communication

Smart Follow-Up Text Messaging Solution

Scalable system for automated post-call customer engagement via text

Automated Payment Notification System

Engineered a system to streamline access to payment history and alert users of new activity

Google Places API Integration Solution

Leveraged Google’s address autocomplete feature to reduce errors and improve efficiency

Platform Design & Optimization

Technical Blueprint for CRM Restructure

Development of extensive technical documentation for system improvements

Call Center Software Platform Transition

Research, analysis, onboarding, and implementation of a new cloud-based call center software

Advanced Interactive Voice Response System Redesign

Enhancements to the user experience by introducing advanced functionality to the IVR phone menu system

Integrations and Optimization to CCaaS Platform

Infrastructure overhaul to unify communication channels to deliver extraordinary CX

Call Center Staff Directory Implementation

Deployed a centralized staff directory to streamline communication with in-field staff

Strategy, Training, and Analytics

SOP Suite Development and Training Program

Documented processes for new and existing workflows to drive consistency and efficiency

Employee Onboarding and Curriculum Development

Comprehensive technical onboarding and account setup for new employees

B2B Lead Generation and Distribution System

Scalable custom solution for sourcing, evaluating, and distributing leads to agents

SMS Broadcasting Strategy & Development

Implementation of strategic mass text messaging campaigns designed for customer engagement

Top-Selling Products Analytics Dashboard

Developed data dashboards to track and analyze top-selling products

Value

Project Impact Through Quantifiable Metrics

92,989

Tasks automated. Streamlining 38 workflows

2,000+

Hours saved in automation. That’s 83 payroll days!

$24k+

Savings via in-house fixes and deployments

60+

Automated workflows using JavaScript and Zapier

Showcase

Demonstrating Impact:
Case Studies and Outcomes

Vehicle Management Database

Email Lead Distribution

Digital Lead Distribution

Vehicle Management Database

Email Lead Distribution

Digital Lead Distribution

Vehicle Management Database

Email Lead Distribution

Digital Lead Distribution

Tech Stack

Tech Stack & Platforms Employed Across Projects

Key Tools:

Airtable

Figma

Google Apps Script

JavaScript

Slack

SQL

Webhooks

Zapier

Additional Tools:

Aircall

Bit.ai

Caspio

Clay

Dialpad

Echowin

ElevenLabs

Geckoboard

Gmail

Google Docs

Google Drive

Google Sheets

Google Slides

Intercom

Make

Monday.com

1password

Outlook

Retool

Salesmsg

Scribe

Sling

Synthesia

Teamviewer

Trainual

Twilio

Veed.io

Wix

Key Qualifications

Why Hire Me?

Proactive Initiative & Leadership

I take ownership of projects, lead with confidence, and drive progress forward.

Accelerated Project Results

I deliver high-quality outcomes quickly without compromising attention to detail.

Workflow Improvements

I streamline processes to boost efficiency and ensure seamless execution.

Strategic Research & Analysis

I leverage data-driven insights to inform decisions and develop effective strategies.

Creative & Logical Mindset

I combine creativity with structured thinking to solve complex challenges.

Problem-Solving Through Discovery

I explore innovative solutions through curiosity and thoughtful analysis.

Problem-Solving Through Discovery

I explore innovative solutions through curiosity and thoughtful analysis.